Month: June 2017

What to know Touchscreen component may require calibration during operator panel lifetime, calibration procedure can be recalled using two procedures: standard and emergency. Calibration procedure steps are reported on operator panel screen, it consists of 5 steps, if one or more steps are skipped the procedure is automatically aborted after some time. What to do […]

What to know The Double Protocol feature requires proper support both in Hardware and Firmware. Hardware UniOP panels hardware version is reported in the unit data label. Following table reports hardware minimum requirements: Firmware Type Minimum Hardware Version 32 33B (applies only to panel models with 2 built-in serial ports) 33 33B 37 Double Protocol […]

What to know There are no restrictions to adding new communication drivers in Designer. Drivers are available upon request, please write to Exor technical support department at techsupp@exorint.it What to do Copy the communication driver files (D32UplcXXX.dll, in some cases also a .ini file may be provided) into the Designer installation folder. Typical path is: […]

What to know Designer environments allow the creation of customized UniOP fonts that can be used for example to have character sets for languages that does not use standard western ASCII tables. To be used these customized fonts must be previously installed in Designer using the Font Editor tool. What to do – Copy the […]

What to know Designer 6.10, when executed under Windows 7 or Windows 10, may show “Arial/CourierNew Font need to be installed in this system” warning dialog when the software is launched (see below image). What to do To solve this problem the software must be run in compatibility mode, this set-up can be done following […]

What to know The operator panel Firmware components can be upgraded from Designer trough a Serial or Ethernet connection. The below described procedure can be used exclusively with FW58, 60, 70 and 76 operator panels. The firmware upgrade of the other FW type Designer programmed operator panels requires the use of UniDataExchanger, you will find […]

What to know The communication between a PC running Designer or UniDataExchanger software and an operator panel requires the panel itself to be switched in Configuration Mode status. This document explains how to switch the operator panel to Configuration Mode status. The Configuration Mode status can be recognized as in the left-upper corner of the […]

What to know A 422 network between more than 2 eTop300 serie panels units requires to set the slave panels communication port to work in RS485 Half Duplex (Rec-enable) mode. What to do The Serial interface mode selection is available into the Panel Setup, this dialog can be reached from Project > Panel Setup menu […]

What to know In case of type 58 panels (for example eTOP40) 32Mb memory cards are supported starting from firmware version 5.12M. In case of type 38 panels (for example eTOP05 for example) 32Mb memmory cards can be used only on panels with HW version 38B or higher, starting from firmware 5.12M. 38A panels supports […]

What to know With JMCloud Connect software it is possibile to access JMCloud infrastructure to get access to devices via VPN connection. Proper credentials are required to access JMCloud, given by a local reseller or by the organization owner. This FAQ describes how an Administrator can create sub organization in his own organization. Requirements Following […]