The circle of competence with EXOR (R&D + Production + Quality and Repair + Technical support), being so complete means that EXOR can globally offer an extensive Technical Support with the following features:
• Free of charge for both phone and email support
• Support on developing JMobile applications
• Support on discontinued versions
Our basic Service Level Agreement is for a first reply by email within one hour of the problem being presented and technical support is closed only during local national holidays. This extensive and global coverage for technical support is so appreciated by our clients as survey after survey continue to demonstrate:
• 91% of customer report EXOR technical support quality is higher or much higher than other technical support services
• 94% of customer would likely or very likely recommend EXOR for his technical support
• 98% of customer is satisfied or very satisfied for time for resolution
No one ever says that their technical support teams are not effective and so it is only after purchasing that the client will truly see the level of service offered. In the case of EXOR, our clients as witnessed in the above surveys, are provided with an extremely high level of competence and speed of execution. In the real world there will always be problems, the key is how important resolving these problems of our clients are to EXOR. The above survey results speak for themselves.
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