What to know

We strongly recommend to perform firmware upgrade only when this is required, please if you have any doubt contact immedialtely Exor International technical support department at techsupp@exorint.it before proceeding with any modify to the firmware of your operator panel,
Firmware upgrade operation has been thinked to be as safest as possible but such operation involves basic components of the operator panel and if gone wrong may result in a non-operable machine.
Operator panel compatibility with a newer firmware version is guaranteed (firmware upgrade operation can be done starting from firmware version 4.24)
Firmware downgrade operation is NOT guaranteed, hardware may be not compatible with older firmware versions, Firmware downgrade to an unsupported version may result in a non-operable machine.
We strongly recommend NOT to perform a firmware downgrade unless the operation has been previously agreed with Exor International technical support department.

Firmware files can be requested to Exor technical support writing at techsupp@exorint.it

Firmware upgrade operation requires UniDataExchanger utility, this software is installed as part of Designer 6 suite and can be found into the Designer 6 group into Windows start menu.
UniDataExchanger is available also as stand-alone version, the installer can be downloaded from this page: DEupdates

What to do

1. Connect the operator panel to the PC by either serial or ethernet interface if avilable, the panel must be switched in configuration mode.
2. Open UniDataExchanger.
3. Select the “Download firmware” command and, into the Firmware dropdown box select FW38 . (see the image below)
   
4. Click on Start button, system will propt for the Firmware file, choose FWT3DL38.BIN file, click OPEN to launch the Firmware download.
   Wait until the firmware file download is complete.
5. Select “Download Boot” from the Command dropdown box.
   WARNING: This operator panels family has been produced with 3 differents hadware type: 38A, 38B and 48, before to download the boot file check on the sticker on the rear part of the panel the HW version as this determines the boot file to be downloaded.
   – If the HW version is 38A you need to download the FWT3BL38.BIN file
   – If the HW version is 38B you need to download the FWT3BL39.BIN file
   – If the HW version is 48 you need to download the FWT3BL48.BIN file
   The selection of the correct Boot file is mandatory, the download of a wrong file will result in a non-operable machine.
6. Click on Start button, system will propt for the Boot file, choose required file according to above mentioned note, click OPEN to launch the Boot download.
   Wait for the boot file to be downloaded, once download is completed the panel upgrades Boot version, when operation is completed the panel to reboot by himself.
   WARNING: Boot download and upgrade operation is a critical phase, make sure no power loss can happen during this phase, wait the panel to reboot by himself, do NOT reboot the panel manually until self-reboot has been performed,
   A power loss or unwanted reboot of the operator panel during this phase may result in a non-operable machine.

Applies to

FW Type 38/39/48 operator panel models